Refund Policy

At Kollective 417, customer satisfaction is our paramount objective. To ensure transparency, kindly review our comprehensive no refund policy prior to making a purchase:

All Sales Are Final  Due to the nature of our business and the personalized care we provide for each order, we do not offer refunds on any items.

Exchanges & Store Credit  While we do not process refunds, we are pleased to facilitate exchanges or store credit for eligible items. To qualify, please adhere to the following guidelines:

• Items must be unworn, unwashed, and in their original condition with all tags intact.

• Requests for exchanges or store credit must be submitted within the specified time frame, which is 7 or 14 days of receiving your order.

• Certain items, such as sale, clearance, or custom-made products, are final sales and are ineligible for exchange or store credit.

Damaged or Defective Items  Should you receive an item that is damaged or defective, promptly contact us within the specified time frame, which is [insert time frame, e.g., 48 hours] of delivery. We will collaborate with you to resolve the issue by offering a replacement, store credit, or other suitable resolution. Proof of the damage (e.g., photographs) is essential for processing the request.

Non-Returnable Items  For hygiene and safety reasons, certain items, such as undergarments, swimwear, and earrings, are non-returnable and non-exchangeable.

Shipping Costs All shipping costs, including return shipping for exchanges, are the sole responsibility of the customer unless the item was defective or an error occurred on our part.

By completing your purchase, you acknowledge your acceptance of this policy. Should you have any inquiries, please do not hesitate to contact us at support@kollective417.com.

Return/Exchange Initiation: Kindly initiate a return or exchange by emailing support@kollective417.com. Include your name and order number in your email for expedited processing.

Thank you for choosing Kollective 417.